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• Junior / Entry level
• Singaporean with valid Singapore Class 3 driving license
• Working location - Toh Guan Road
• 5.5 days work week - 9am to 6pm (Mon. to Fri) and 9am to 1pm (Sat.)
• Salary : SGD 3000 max (depend on experience)

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Job Requirements and Duties :

• This role involves understanding customer concerns, advising on necessary vehicle maintenance and repairs, preparing cost estimates, and ensuring high levels of customer satisfaction.
• Able to handle English and Chinese written documents preffered.
• Nitec/ Diploma in Automotive Engineering / Technology and IT savvy (MS Office)
• 1-2 years working experience in automotive industry as a service advisor / face to face customer service / Workshop operation
• Good knowledge of vehicles systems and maintenance
• Good communication and customers service skills, able to handle both English and Mandarin speaking customers.
• Enhancing the customer experience and ensuring efficient workshop operations.
• Record customer concerns and vehicle problems.
• Suggest services based on the vehicle's condition and manufacturer guidelines.
• Work with Team Leaders and Technicians to determine what needs to be done and the cost.
• Provide service estimates, get customer approval, and create repair orders.
• Keep customers updated on progress and completion times.
• Coordinate with parts department to ensure parts are available.
• Explain completed work and charges to customers.
• Handle customer complaints and ensure satisfaction.
• Suggest additional services/products when appropriate.
• Follow safety and compliance standards.
• Occasionally need to travel to East or North zone to cover the SA/Managers there if they are on leave/MC.

Please apply now with your updated resume. Thanks !

EA No.: R1439055

EA License: 13C6829

(We regret that only shortlisted candidates will be notified)