Key responsibilities:

1. POL Agent Management:

• Collaborate with POL agents to facilitate container bookings and maximize vessel utilization.
• Monitor agent performance and resolve any issues related to booking and operational efficiency.

2. Capacity Management:

• Analyze booking trends and forecasts to ensure optimal vessel capacity.
• Communicate with operations to adjust schedules based on capacity needs.

3. Weekly Service Performance Reporting:

• Prepare and distribute weekly service performance reports, highlighting key metrics and areas for improvement.
• Analyze data to identify trends and make recommendations for service enhancement.

4. Operational Follow-up:

• Track ongoing service operation matters and follow up on outstanding issues to ensure timely resolution.
• Coordinate with internal teams to address any operational challenges affecting service delivery.
• Work closely with Port of Loading (POL), Port of Discharge (POD), Direct Freight (DF), and Operations teams on ongoing service operations.

5. Documentation and Record Keeping:

• Ensure accurate and timely completion of all shipping documentation.
• Maintain comprehensive records of customer interactions, service performance, and agent communications.

6. Financial Oversight:

• Compile Profit and Loss (P&L) statements once vessels depart from the last port to the Trade department.
• Maintain up-to-date P&L and follow up on any invoice discrepancies with overseas offices until resolved, providing updates to the marketing/trade team.

7. Continuous Improvement:

• Gather and analyze customer feedback to identify opportunities for service improvement.
• Participate in regular meetings with teams to discuss performance, capacity issues, and customer feedback.