Job Description:

We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic at Our Tampines Family Clinic, and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

Key Responsibilities:

• Oversee day-to-day counter duties to ensure a seamless patient experience
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
• Handle appointment bookings and inquiries via phone, email, and in person
• Maintain accurate and updated patient records using clinic management software
• Address patient concerns and provide timely, empathetic, and effective resolutions
• Conduct regular inventory checks, manage stock levels, and place orders as needed
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
• Support the clinic team by covering clinic assistant duties when required
• Undertake other administrative or operational tasks as assigned by the management

Requirements:

• Prior experience in a managerial role in a healthcare or clinic setting preferred
• Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
• Proficient in the use of clinic management software and MS Office applications
• Strong communication and interpersonal skills
• Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude with a strong sense of responsibility and leadership
• Able to commit to 2 weekday evening shifts and 1 weekend shift.

Benefits:

• Competitive salary and performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment

If you are a proactive and responsible individual with a passion for healthcare operations, we invite you to join our team at Our Tampines Family Clinic. Apply now and be part of a team that values quality patient care and service excellence.

If interested in the above position, kindly send your CV to: hr@ymedicalwellness.com.