Responsibilities:

1. Credit Management:Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
   Conduct regular assessments of customer creditworthiness and financial status.
   Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
2. Collections Management:Oversee and manage the collections process, ensuring timely collection of payments from customers.
   Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
   Coordinate with the finance team to reconcile discrepancies related to customer accounts.
3. Team Leadership:Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
   Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
4. Customer Relationship Management:Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
   Address customer inquiries and disputes in a professional manner to resolve issues promptly.
5. Reporting and Analysis:Prepare regular reports on collections performance and ageing for senior management.
   Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
6. Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
   Identify potential risks related to credit policies and adjust strategies accordingly.
7. Collaboration:Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
   Participate in cross-functional projects and initiatives to optimize operations.

Requirements

• Degree in Finance, Accounting, Business Administration, or a related field.
• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans.
• Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
• Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
• Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
• Proficient in MS Office.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to lead and motivate a team, fostering a collaborative work environment.
• Central, Mon to Fri, 830am to 530pm, basic + 2 times bonus + flexi + 18AL.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

People Profilers Pte Ltd (PP) is in partnership with Employment and Employability Institute Pte Ltd (e2i) to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

e2i is the empowering network for workers and employers seeking employment and employability solutions, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PPs PDPA and e2is PDPA e2i.com.sg/pdpa