Lead a dynamic team dedicated to fostering a culture of service excellence through collaboration, innovation, and continuous learning. Your work will directly impact the well-being of our patients, staff, and volunteers, strengthening the Hospital's mission of compassionate, person-centred care.

Key Responsibilities:

• Patient Experience Strategy:
  Design and implement strategies to elevate patient experience across all care settings-including inpatient, outpatient, and community-by actively engaging staff and volunteers.
• Volunteer Engagement:
  Develop and oversee volunteer programs that integrate with clinical care teams to enhance patient support and overall service quality.
• Feedback-Driven Improvement:
  Analyse patient feedback from surveys, compliments, and complaints to identify trends and work with hospital leadership on service enhancements.
• Stakeholder Collaboration:
  Partner with internal teams and external stakeholders to increase volunteer participation through the creation of meaningful and impactful volunteer roles.
• Service Recovery & Resolution:
  Address and resolve patient, caregiver, and volunteer feedback promptly through empathetic communication, thorough investigation, and effective service recovery.
• Operational Innovation:
  Drive process improvements that enhance operational efficiency and support an integrated, patient-centred care journey.
• Recognition & Retention:
  Develop structured recognition programs to acknowledge and celebrate the contributions of staff and volunteers, fostering engagement and long-term commitment.
• Data & Reporting:
  Manage IT systems and databases to ensure effective tracking of service quality and volunteer impact. Provide timely and accurate reports to oversight committees on feedback and performance metrics.

Requirements:

• A recognised tertiary qualification with 5 years of relevant experience in stakeholder engagement, project management, or a related field.
• Proven leadership experience with strong interpersonal, communication, and organisational skills.
• Demonstrated ability to plan, execute, and manage cross-functional initiatives effectively.
• Experience in healthcare, social care, non-profit organisations, service quality, or volunteer management will be a strong asset.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" or send your updated resume to jayden.kua@peopleprofilers.com

Jayden Kua Jing Yu

Registration Number: R24124814

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com