Description:

•  Report directly to the Head of Home Care.
•  In charge of the delivery of all home care services.
•  Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services.
•  Train and guide new members onboard to the team.
•  Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
•  Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
•  Checking and ensuring accuracy in scheduling staff and clients for the respective services.
•  Responsible for making sure prompt and accurate documentation required for all services including filing.
•  Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
•  Ensure prompt issuing of invoices and accuracy in collection of payables.
•  Ensure all organization requirements and SOPs are adhered to.
•  Participate and represent on behalf of the company's services with confidence.
•  Communicate clearly and appropriately with clients, business partners, always speaking with
• the understanding of tone and choice of words.
•  Work closely with other departments to ensure appropriate sited care and efficient service delivery.
•  Any other duties assigned.

Requirements:

•  3-5 years of experience in an operational capacity in a leadership role preferable.
•  Diploma or Degree in any field.
•  Takes initiative and able to be flexible while adhering to SOPs at the same time.
•  Proficiency in Microsoft Office Suite applications.
•  Good command of English (Written & Verbal).
•  Experience in healthcare would be advantageous.
•  5-days work week including rotational Saturdays.
•  Must be ready to answer urgent client queries at any time.

Benefits:

•  Attractive base salary and excellent sales commission.
•  Great opportunity for career development in a growing market and company.
•  Industry-specific training and coaching by a highly experienced team.
•  15 days annual leave.