Responsibilities

Support Service team on all technical escalation on Chiller and Airside issues. Train service team from entry to expert level, field service professionals and supervisors. Manage day-to-day priorities in solving technical issues received by the team.

• Lead a service section to provide technical support

• Lead service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers

• Troubleshoot and diagnose issues with chiller systems when necessary

• Support T&C team to ensure successful startup of the chiller

• Manage a team of service technicians direct reports, and a few in-house subcontractors to support our service team on all technical related escalations

• Meet customers to support in customer meetings

• Manage other administrative tasks as required such as field staffs' leave,

tools requests, safety related requests, or cost related matters in SAP

• Support field staffs for any required assistance on technical matters

• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting

• Able to generate technical report for internal and external stakeholders

• HVAC connected services support to service team, main stakeholder to promote and support service delivery

Requirements:

• Diploma/Degree in Mechanical Engineering or minimum 5-10 years experiences in Chiller.

• Experience in HVAC/manufacturing industry

• Experience in providing training to stakeholders

• Experienced in managing a team

• Pleasant personality, good attitude and good communication skills

• Good stakeholder management skill

• Familiar with SAP and Salesforce system is an advantage

Working days per week: 5.5 days

Working Hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)