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Patient Account Officer @ Novena - Rotating Shift Work (24 Hours)


RMA CONTRACTS PTE. LTD.
7 days ago
Posted date
7 days ago
N/A
Minimum level
N/A
OtherJob category
Other
Contract: 1+1 Years

Shift Hours: AM- 7am to 4.30pm, MD- 8.30am to 6pm, PM- 1pm to 8.30pm, Night- 10pm to 7.30am

Location: Orchard

Outpatient Registration & Billing:
  • Handle patient registration, billing, and perform visitor management including temperature screening.
  • Input patient details and carry out admission procedures in the system.
  • Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
  • Enter Doctors' Fees and details from Doctor's Letters of Certification into the system as required.
  • Follow up on relevant documentation when necessary.

Inpatient Admission & Billing:
  • Enter and update patient information and perform system admission for inpatient cases.
  • Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
  • Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
  • Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties:
  • Present and explain itemized bills and charges to patients.
  • Process payment collections and issue refunds as necessary.
  • Submit daily shift closure reports to the supervisor.

Patient Experience & Service:
  • Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
  • Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
  • Maintain and manage office supplies and counter inventory.
  • Respond to general inquiries via internal and external mailboxes.
  • Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.
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JOB SUMMARY
Patient Account Officer @ Novena - Rotating Shift Work (24 Hours)
RMA CONTRACTS PTE. LTD.
Singapore
7 days ago
N/A
Contract / Freelance / Self-employed

Patient Account Officer @ Novena - Rotating Shift Work (24 Hours)