Automotive Service Advisor - Electric Vehicle BYD
MOTOR-EAST PTE LTD
Responsibilities:
- Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
- Advise customers on vehicle maintenance and repair needs.
- Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
- Arrange test drives with customers to identify any additional issues, if needed.
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
- Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement
- Accurately record customer concerns on the job card.
- Provide service quotes and estimated time for completion.
- Address customer's concerns, doubts & queries professionally
- Recommend best practices like service intervals and warranties.
- Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Inspect repaired vehicles before handing them back to customers.
- Coordinate with other departments to fix any issues after repairs.
- Manage vehicle check-in and check-out processes.
- Follow up with customers to ensure satisfaction with the service.
- Handle documentation for cost estimates, repair quotes, and vehicle history.
- Complete admin tasks, billing, and close job cards on time.
- Follow up on any outstanding payments.
JOB SUMMARY
Automotive Service Advisor - Electric Vehicle BYD
MOTOR-EAST PTE LTD
Singapore
10 days ago
N/A
Full-time
Automotive Service Advisor - Electric Vehicle BYD