Facilities Coordinator
JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD
- Serve as initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback
- Execute experience services consistent with SLAs, standard processes, professional brand image and compliance requirements
- Conduct routine walkthroughs and assessments of soft services delivery
- Support data collection, analysis and reporting to ensure alignment with Clients' goals
- Strive to continually improve experience service performance
- Achieve and exceed performance goals, team goals and Clients' objectives
Ensuring Exceptional Service
- Work collaboratively within account team for Experience Services delivery across all business lines
- Assist with third party vendor relationships and service partners
- Provide intuitive service delivery, anticipating needs and exceeding Client expectations
- Build meaningful lasting relationships with Client employees and guests
- Maintain visible engagement in the workplace with minimum two hours daily in reception/entrances
- Respond to all requests/issues within one day, including personal follow-up
- Identify potential risks and escalate appropriately
- Engage in continuous improvement and innovation
- Assist with Client events to ensure flawless delivery
- Serve as training center event concierge and manage conference room bookings
- Provide administrative and operational excellence for soft services
- Perform additional job duties as requested
Qualifications
- Bachelor's degree or equivalent
- 1-3 years minimum relevant experience in hospitality, facility/property management, operations
- Exceptional customer service skills with passion for hospitality
- Ability to manage multiple priorities in a fast-paced environment
- Highly collaborative with strong interpersonal skills
- Ability to work independently with strong prioritization skills
- Ability to work with diverse teams
- Excellent verbal and written communication skills
- Excellent organizational skills and process management
- Ability to adapt to new technologies and applications
- Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
JOB SUMMARY
Facilities Coordinator
JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD
Singapore
10 days ago
N/A
Full-time
Facilities Coordinator