About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Positive team atmosphere, Flat organization, 100+ mil users, Industry experts, Competitive compensation

Responsibilities

About The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

- Responsible for the full lifecycle management of the post-loan collections operation system, strategy models, workflows, and tool platforms, spanning demand insight, solution design, iterative development, effectiveness evaluation, and continuous optimization.

- Deeply understand pain points in collections operations, leverage technologies such as Artificial Intelligence (AI) and big data analytics to design and promote the implementation of automated, intelligent collections solutions (e.g., intelligent outbound calling, speech recognition, chatbot dialogues, intelligent quality inspection).

- Familiarize with and understand collections business metrics and performance goals; build data monitoring and retrospective analysis systems; drive product optimization through metrics such as case processing efficiency, recovery rate, and cost analysis.

- Collaborate with collections operations teams, field teams, risk policy, technology R&D, data teams, and external partners to drive high-quality implementation of product solutions.

Qualifications

Minimum Qualifications:

- Strong data mindset and logical thinking; excellent teamwork, execution, and communication skills.

Preferred Qualifications:

- Bachelor's degree or higher; preference for majors in Mathematics, Computer Science, Statistics, Finance, or related fields.

- 5+ years of experience in post-loan collections products; preference for candidates deeply involved in or leading the development of collections strategy systems or intelligent collection platform systems.

- Experience in internet finance, consumer credit, credit cards, or related fields preferred; familiarity with risk control models, decision logic, and business processes is a plus.