With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

An Assistant Manager in housekeeping you will assist the Asst. Executive Housekeeper and Housekeeping Manager in the operation of the Housekeeping department and stand in as the Housekeeping Manager in his/her absence.

What will I be doing?

As an Assistant Manager in housekeeping, you will be responsible for performing the following tasks to the highest standards:

• Supervise housekeeping team members on guest floors, public areas and laundry area.

• Conducts regular inspections of guest rooms blocked for VIPs, Lifetime Diamond, Diamond and Gold Hilton Honors Members and public areas to ensure cleanliness and identify areas for improvement.

• Assist the Housekeeping Department to establish department policies, directing activities of Housekeeping's daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.

• Assists in training of housekeeping staff, including room attendants, public area attendants, and laundry personnel

• Addresses guest complaints and concerns related to housekeeping in a timely and professional manner.

• Manage and investigate all complaints regarding housekeeping related and put forward relevant solutions.

• Assists in the preparation of daily, weekly, and monthly housekeeping reports.

• Must be a team player and adaptable to scheduling changes based on operational needs.

• Draw up a work schedule for team members based on the hotel business' needs.

• Provide daily feedback on the performance of assigned team members during operations.

• Conduct random inspection on vacant and occupied guestrooms, guest floor areas, back of house to ensure cleaning standards are maintain, and align with Hilton Brand standard.

• Drive daily briefings with Housekeepers and Housekeeping Supervisors, Housekeeping Attendants informing them about guest comment via guest feedback channels, daily VIP arrivals, special assignments and guests' complaints etc.

• Assist to hold regular housekeeping communication meetings to discuss team members' feedback rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings.

• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management's decision in the absence of the Executive Housekeeper.

• Maintain effective communication with Engineering for repairing and maintaining of guest rooms, public areas, back of the house and ensure the areas are in good condition at all times.

• Consult with Front Office regarding room blocking for special repairing, preventive maintenance or deep cleaning and return it to inventory for sale without delay.

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.

• Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guestinquiries and able to offer a first problem resolution to the guest.

• Ensure team members adhere to the hotel's security and emergency policies and procedures.

• Carry out any other reasonable duties and responsibilities as assigned.

Direct Reports

Housekeeper

Housekeeping Supervisors

Housekeeping Attendants

Administrative Executive, Housekeeping

What are we looking for?

An Assistant Manager Housekeeping serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3 years as a Housekeeping Supervisor or 1 year as a Housekeeper

• Responsive and customer focused.

• Able to derive excellence as well as the routine work.

• Communicate effectively and clearly.

• Good listener and considerate to the concerns of others.

• Strong training, leadership and people management skills.

• Guest oriented and able to confidently build and exceed service standards.

• Strong interpersonal skills and possess an attention to details.

• Good knowledge of housekeeping areas such as guest floor area and public area operation basics.

• Fluent spoken English to meet business needs, advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!