<ul> <li>Answering incoming calls from both internal and external customers</li> <li>Log, dispatch and close callback tickets in SAP</li> <li>Update all tickets status in excel for record keeping</li> <li>Manage follow-up cases and liaise with respective Engineer on assignment of technician for mantrap</li> <li>Analyze triggered ticket in SAP and determine whether to dispatch technician or cancel ticket</li> <li>Update of technician roster (rotate among the team)</li> <li>Generating stop-lift reports (rotate among the team)</li> <li>Ad-hoc duties as assigned by supervisor / manager</li></ul>

SCHINDLER LIFTS (SINGAPORE) PTE. LTD.

Answering incoming calls from both internal and external customers Log, dispatch and close callback tickets in SAP Update all tickets status in excel for record keeping Manage follow-up ca...