A Money Changer Counter Staff (also known as a Currency Exchange Teller or Forex Counter Staff) plays a crucial role in handling foreign currency transactions and providing customer service in a professional and secure manner. Below are the typical roles and responsibilities:

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Primary Roles and Responsibilities

1. Currency Exchange Transactions
   • Buy and sell foreign currencies based on current exchange rates.
   • Calculate and provide the correct amount of foreign or local currency.
   • Handle both cash and digital payment transactions.
3. Customer Service
   • Greet and assist customers courteously.
   • Explain exchange rates, service fees, and transaction processes.
   • Provide information about available currencies and rates.
5. Cash Handling
   • Count and verify cash accurately during transactions.
   • Detect counterfeit currency using tools and visual inspection.
   • Balance cash drawers at the start and end of shifts.
7. Record Keeping
   • Maintain accurate records of all transactions.
   • Issue receipts for all exchanges.
   • Prepare daily transaction reports and submit them to management.
9. Compliance & Security
   • Follow anti-money laundering (AML) and know your customer (KYC) regulations.
   • Verify customer identity for large transactions.
   • Maintain confidentiality of customer information.
11. Monitoring Market Rates
    • Stay updated with real-time foreign exchange rates.
    • Adjust selling and buying rates based on market trends and company guidelines.

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Additional Duties

• Operate and maintain currency counting machines and anti-counterfeit devices.
• Handle customer complaints or escalate to supervisors as needed.
• Support promotional campaigns or marketing efforts.
• Maintain cleanliness and organization at the counter.

Skills and Qualities Required

• Strong numeracy and attention to detail.
• Good communication and customer service skills.
• Trustworthy and reliable with high integrity.
• Basic computer literacy (POS systems, spreadsheets).
• Ability to work under pressure and multitask.