• Manage Store Operations

• Lead and supervise a team of Assistant Managers and Crews

• Ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment

• Maintain guidelines of food operation to ensure that desired quality and standards are achieved

• Coach staff in providing excellent service experience to all customers

• Handle all customer queries and feedback in a professional and timely manner

• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines

• Ensure that policies and standard operating procedures are strictly adhered to

• Monitor Work Performance of all staff and enforce discipline when necessary

• Ensure on-the-Job training is conducted for all staff

• Check on supplier operations and provide feedback to the Supply stock necessary