Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Report directly to the Chief Concierge.
• Assist in overseeing the daily operations and performance of the Concierge, Bell Desk, and Valet services.
• Support the Chief Concierge in managing all concierge-related activities across the hotel, ensuring smooth, efficient, and guest-centric service delivery.
• Ensure that all team members under the Concierge and Bell Desk comply with hotel standards, policies, and procedures at all times.
• Communicate proactively with the Front Office Manager to share insights, initiatives, feedback, and ideas for continuous improvement.
• Maintain accurate logs for all guest errands and luggage storage activities.
• Ensure Concierge trolleys are kept clean and polished at all times.
• Oversee and ensure the daily execution of the department's shining ritual.
• Assist in planning manpower allocation and task prioritisation to ensure the Concierge team is optimally positioned to meet guest needs.
• Foster a dynamic, efficient, and service-focused team culture that aligns with hotel guidelines and expectations.
• Ensure the hotel driveway and front entrance area remain clear, clean, and welcoming at all times.
• Conduct regular inspections of storerooms to verify proper storage practices and cleanliness; perform monthly inventory checks and ensure accurate documentation.
• Manage stock levels and ensure timely submission of operational and store requisitions on a weekly basis.
• Stay fully aware of the hotel's Fire Evacuation procedures and ensure team preparedness.
• Maintain a meticulous attention to detail in all duties.
• Organise the sorting and timely distribution of all hotel and guest mail, parcels, and messages.
• Ensure daily checklists are completed and that shift handovers are thorough and informative.
• Maintain up-to-date knowledge of hotel services, in-house promotions, and outlet operating hours, and ensure the Concierge team is fully informed.
• Stay current on local attractions, dining, entertainment, and cultural highlights in Singapore to provide relevant recommendations to guests.
• Promote hotel services and in-house promotions through suggestive selling.
• Actively promote loyalty programs such as Le Club to guests.
• Uphold a positive, professional, and guest-first attitude at all times.
• Contribute to ongoing service quality improvements for both external guests and internal colleagues.
• Ensure prompt, courteous, and efficient service delivery to all guests and team members.
• Maintain a clean, organised, and professional work environment at all times.
• Adhere strictly to grooming standards and ensure impeccable personal presentation.
• Demonstrate ethical conduct and respect for colleagues from diverse backgrounds.
• Perform other duties as assigned by the Chief Concierge or senior management.
• Continuously enhance technical knowledge and skills through training and professional development.
• Be receptive to feedback and take appropriate action to improve performance.
• Demonstrate flexibility and adaptability in response to operational needs and changes.

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 2 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint