Vantage Automotive Limited is a proud member of the Sime Motors Singapore, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Responsibilities:

• Lead the achievement of monthly Body & Paint workshop labor turnover and service revenue targets.
• Drive initiatives to generate additional service revenue in the Body & Paint business.
• Manage the department's Profit & Loss (P&L), including budgeting, cost control, and financial performance monitoring.
• Prepare annual budgets for the Body & Paint department and ensure alignment with overall business objectives.
• Identify and pursue business development opportunities to grow the Body & Paint business.
• Build and maintain strong working relationships with insurance companies to secure partnerships, streamline claims processes, and drive referrals.
• Ensure claims and repairs are completed in compliance with the Motor Claims Framework (MCF) and guidelines set by the General Insurance Association of Singapore (GIA).
• Oversee the optimal performance of workshop capacity, efficiency, productivity, and utilization.
• Review, negotiate, and establish competitive labor and parts rates to maximize profitability.
• Manage the delivery of exceptional customer service throughout the service reception process.
• Motivate and maintain staff morale to meet objectives and consistently deliver high-quality service aligned with company goals.
• Investigate and respond to customer feedback, including letters and complaints, in collaboration with relevant teams.
• Uphold the quality of service and repair work, ensuring safety standards are met in accordance with the Workplace Safety and Health (WSH) framework.
• Follow up with credit customers and insurance companies to ensure timely payment collection.
• Authorize pick-up/delivery and courtesy car services when required.
• Support Customer Service Advisors (CSAs) in answering customer inquiries and managing complaints as needed.
• Approve Goodwill requests (within the approved Limits of Authority).
• Monitor and follow up on the completion of technical campaigns and ensure that customer data in GDMS reflects the completed repairs.
• Ensure post-service follow-up with customers within 3-5 days to confirm satisfaction and that all work was carried out correctly.
• Monitor outstanding Repair Orders (ROs), Work in Progress (WIP), and parts on backorder status, taking corrective action as necessary.
• Drive operational improvements by motivating the team, streamlining workflows, and enhancing working conditions.
• Coordinate workshop capacity and provide information to Service Advisors for scheduling body and paint work appointments.
• Prepare and present monthly performance reports for the Body & Paint department.
• Develop and manage the Body & Paint staff incentive program.
• Identify areas of improvement for individual CSAs and provide coaching to enhance their Customer Satisfaction Index (CSI) scores.
• Ensure the cleanliness and organization of the Body & Paint service counter and workshop areas.
• Streamline work processes and contribute to the development of Standard Operating Procedures (SOPs).
• Prepare monthly reports on vehicle intake, WIPs, outstanding ROs, roll-over vehicles, credit debtors, and departmental performance.
• Ad-hoc projects as assigned.

Requirements:

• Degree in Mechanical Engineering or related field.
• At least 5 years of experience managing a body and paint workshop and leading a team. Experience in setting up a body and paint shop is an advantage.
• Proven experience in budgeting, financial management, and P&L responsibility.
• Strong track record in business development and fostering partnerships, particularly with insurance companies.
• Proficient in customer service management, with a strong understanding of Motor Insurance Claims processing.
• In-depth knowledge of automotive components, paint and bodywork equipment, and warranty processing.
• Excellent communication and interpersonal skills.
• Strong negotiation and influencing abilities.
• Solid understanding of workplace health and safety regulations and practices.

Sime, ranked No. 25 in the Fortune Southeast Asia 500 list, is the parent company of Sime Motors, a leading automotive player in the Asia-Pacific region. With a presence in nine markets-Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan-Sime Motors is invested across the entire automotive value chain, from assembly, importation, distribution, and retail, to after-sales services and rental. With over 13,900 employees across these markets, we are committed to delivering excellence in every aspect of our business.