1. Sales & Business Results

• Consult and is accountable for creating a positive work environment while working closely with the Direct Supervisor and Outlet Team to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.

• Adhere to Han's standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labor costs.

• Utilise all informational resources available including P&L and Customer Feedbacks information and etc, to identify opportunities and threats and develop business plan to optimise organisation potential.

• Develop recruitment and training plan with supervisor to ensure stores are appropriately staffed with productive staff.

• Support and assist immediate superior towards achieving store and area results.

• Ensure service staffs perform suggestive selling at all times to increase sales, average check and meet promotion target.

• Ensure proper execution of market wide promotions.

• Monitor and analyse outlet's business results. Initiate and periodically develop business plan to improve stores' results with supervisor.

• Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store.

• Follow up and lead the team to meet outlet's Monthly Sales and New Product Promotion Targets.

• Collate customers' feedbacks and suggest ideas or recommend actions.

• Suggest Local Store Marketing activities for the outlet, monitor and evaluate the results and effectiveness.

• Engage in effective resource deployment to optimise resources for assigned outlets.

• Assist Area Manager to achieve business results and optimizing the resources which include people deployment, stocks, coaching or training, etc.

2. Safety & QSC

• Support, coach and consult team to produce consistently high levels of QSC, safety and sanitisation standards and guidelines.

• Comply with company's guidelines and empowerment to recover customers.

• Manage customer complaints of the assigned stores professionally and timely.

• Submit Incident Report inclusive of actions taken for customers' feedbacks and stores' incidents timely according to company guidelines.

• Ensure storage and usage of food products/ingredients based on First-In-First-Out and First-Expire-First-Out guidelines.

• Ensure that proper security procedures are in place to safeguard staff, customers and company assets.

• Ensure safe environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event a customer or employee is injured.

• Conduct Outlet's Cash Audit, Food Safety and QSC Audit. Develop action plan where necessary.

• Uphold Han's and outlets' image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.

3. People Management

• Display and reinforce teamwork and people skills to gain commitment from outlet team to deliver Excellent Food Safety and QSC standards.

• Plan, recruit and interview based on stores needs and ensure staffing objectives are met.

• Manage shift arrangements including provide daily operational decision, positioning, scheduling and planning of staff.

• Train and develop staff to ensure that assigned store is adequately staffed in order to maximise sales potential, operational efficiency and reduce staff turnover.

• Equip, enforce, educate and consult with all staff on appropriate HR policies, labour laws, security and safety procedures.

• Conduct performance appraisals and provide valuable input based on defined goals and objectives for each direct manager and staff.

• Ensures that individual development plans for service & kitchen team to Outlet Leader (all managers and staff) are implemented as per guidelines or/ and plans.

• Conduct orientation including safety briefing, and oversee the training of new direct employees.

• Consult with supervisor on building staff commitment and assist with plan to increase employee's loyalty, satisfaction and pride.

4. Administrative and others

• Ensure stores perform shift control and all tasks consistently in accordance to standards.

• Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place.

• Review stores' sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales.

• Review and approve stores' working hours.

• Co-develop, execute and follow up stores' action plans in terms of People, Food, Safety, QSC, Sales and profit with supervisor.

• Perform at least one opening and one closing shift weekly at each of the assigned stores.

• Perform any other duties and responsibilities as assigned by the Direct Supervisor.

Requirements

• Nitec/Diploma in Food & Beverage Services Management or equivalent.

• Minimum 2 years of outlet managerial experience.

• Preferably working experience in the Front & Back of House Operations.