A Cleaning Operations Manager oversees and manages cleaning operations across various sites, ensuring high standards of cleanliness and client satisfaction while leading a team of cleaning staff. They are responsible for scheduling, training, and managing staff, as well as ensuring compliance with health and safety regulations. The manager also liaises with clients, manages budgets, and prepares reports on cleaning performance.

More detailed breakdown of key responsibilities.

Team Management & Leadership:

• Supervise and manage cleaning staff:This includes assigning tasks, scheduling shifts, and providing training and guidance.
• Recruit, onboard, and train new staff:Ensuring the team has the necessary skills and knowledge to perform their duties.
• Conduct performance reviews and provide feedback:Evaluating staff performance and providing opportunities for growth and development.
• Address and resolve staff issues:Handling disciplinary matters and ensuring a positive and productive work environment.
• Motivate and inspire the team:Creating a strong and engaged team that is committed to high-quality cleaning services.

Operations & Quality Control:

• Plan and coordinate cleaning operations:Develop and implement cleaning schedules, ensuring all areas are cleaned to high standards.
• Monitor and inspect cleaning work:Regularly assess the quality of cleaning to identify areas for improvement.
• Ensure compliance with health and safety regulations:Implement and enforce safety protocols and ensure the workplace is a safe and healthy environment.
• Manage cleaning supplies and equipment:Order and manage inventory, ensuring all necessary supplies are available.
• Maintain and repair cleaning equipment:Oversee the servicing and maintenance of equipment to ensure it is in optimal working condition.

Client Relations & Communication:

• Liaise with clients and building managers:Understand client needs, address concerns, and ensure high levels of customer satisfaction.
• Build and maintain strong client relationships:Develop ongoing relationships with clients to ensure repeat business and positive client feedback.
• Resolve client feedback and complaints:Address any issues or concerns raised by clients in a timely and professional manner.

Financial & Reporting:

• Manage budgets and expenses: Control costs and ensure all expenses are within budget guidelines.
• Prepare reports on cleaning performance, incidents, and staff productivity: Provide data-driven insights to track progress and identify areas for improvement.

Other Responsibilities:

• Develop and implement standard operating procedures (SOPs): Create clear and concise procedures for all cleaning tasks.
• Stay up-to-date with industry best practices and regulations: Continuously improve knowledge and skills in the cleaning field.
• Collaborate with other departments: Work with other departments to ensure smooth and efficient operations.
• Perform other duties as assigned: Be flexible and adaptable to changing needs and requirements.