Summary of Role

We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system on a regular basis, up-selling and cross selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.

Responsibilities

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.
• Utilizing virtual meetings to build relationships with new customers.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• Advising customers on suitable product selection based on their needs and specifications.
• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
• Following up on sales inquiries that are made by potential customers through different channels.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
• Other ad-hoc task.

Requirements:

• Able to read and speak Japanese to liaise with Japanese customers.
• Minimum diploma/degree in any field.
• Experience in Information Technology would be advantage.
• Experience in sales in managed services will be given priority.
• Candidate with excellent communication skills with no experience may apply.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills