We are seeking a Service Manager responsible for leading team performance through daily coaching and support, driving service revenue and upselling, and ensuring outstanding customer satisfaction. The Service Manager will also be expected to actively contribute to process improvements and provide hands-on assistance to frontline operations for a seamless customer experience.

Candidates who do not meet the full managerial requirements may be considered for the Aftersales Assistant Manager position, with the remuneration package adjusted accordingly.

Service Manager | Automotive Aftersales

Why Join Us?

• Opportunity to inspire and lead a high-performing Aftersales team, guiding Service Advisors, Claims Advisors, and Administrators to deliver excellence and drive results
• We embrace and support the transition from ICE vehicles to EVs
• Gain valuable experience working in an authorised workshop for EVs, staying ahead in the automotive industry
• We are expanding as an Authorised Reporting Centre and Authorised Workshop for more insurers
• Enjoy opportunities for professional development and advancement
• Work in a well-equipped, air-conditioned workspace located in a prime area for a convenient commute

Core Responsibilities:

• Lead, mentor, and support a dynamic aftersales team inclusive of Service Advisors, Claims Advisors and Administrators
• Monitor and improve performance metrics such as customer satisfaction, sales, and service efficiency
• Oversee vehicle servicing, repair coordination, and insurance claims processes
• Handle escalated customer issues and ensure high service quality
• Drive business development through upselling and customer retention initiatives
• Support continuous improvement, operational efficiency, and technology adoption
• Provide operational support during peak periods or staff absences

Job Requirements:

• Minimum NITEC in a related course of study with at least 5 years of relevant experience in the automotive field, with at least 2 years in a supervisory or managerial role
• Equivalent professional certification holders with relevant experience are welcomed too
• Proven track record of team leadership, customer satisfaction, and achieving service revenue targets
• Strong understanding of automotive service operations, repair processes, and workshop coordination
• Familiarity with insurance claims processes, accident reporting, and Bodyshop operations is a plus
• Strong interpersonal and communication skills
• Conflict resolution and problem-solving skills
• Proficient in Microsoft Office, particularly MS Excel
• Flexible, friendly, helpful nature & team player