Responsibilities

• Assist the Client Relationship Management team with compliance related tasks.
• Handle sensitive client information with utmost discretion and care
• Request for information from clients to complete onboarding and KYC tasks according to company policies.
• Stay up to date on prevailing industry-relevant regulations and for audits.
• Provide excellent customer support and improve the client experience by minimizing response times, ensuring clients are guided through our onboarding process seamlessly and without delay.

Qualifications

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience banking and finance KYC compliance and/or customer service experience is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with knowledge of CRM systems and basic computer skills.

About Silver Bullion Group
Established in the wake of the 2008 financial crisis, Silver Bullion Group provides segregated ownership of physical gold, silver, platinum, nickel, and other metals while minimizing storage, counterparty and jurisdictional risks in a manner that traditional financial institutions cannot.