Samsung's Southeast Asia and Oceania Regional Headquarters manage 8 subsidiaries that represent billions in annual sales. From our flagship smartphones to our wearables, Samsung consistently delivers cutting-edge innovation to delight and inspire consumers across the region.

As the Regional Mobile Samsung Care+ Manager, Mobile Experience Business, you will be responsible for supporting the growth of Samsung Care+ across the Southeast Asia and Oceania region.

Samsung Care+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Samsung Care+ programming aims to retain value for Samsung mobile users and encourage consumer loyalty with the Samsung Galaxy.

Working closely with the global Samsung Care+ product team and local counterparts in Southeast Asia, along with cross-functional teams across the regional headquarters, you will lead Samsung's efforts to grow awareness and sales of Samsung Care+ by expanding to new channels and creating innovative solutions and programs.

Role & Responsibilities

• Lead account management responsibilities for key regional insurance provider relationships to establish, manage, and grow device protection and service solution offerings. This includes:

• Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and troubleshooting

• Exploring new sales programs and revenue models with partners

• Identify and project manage new initiatives, from concept development and planning to activation and performance tracking. Responsibilities would include:

• Conducting market research, competitive landscape, and partner evaluations to develop new business program models and success cases

• Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription, or guaranteed value programs, and device refurbishment

• Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal/external stakeholders

• Creating program guidelines and supporting program implementation at scale

• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations, including device sales teams, legal, finance organizations, field service, retail, and channel organizations

• Liaise with global and local counterparts to reinforce global guidance, provide regional direction, and report local updates and program performance

• Develop and present Samsung Care+ program updates, new business/program plans, and product performance to key senior stakeholders at global/regional levels

Qualifications

• Ideal candidate will have sales and/or business development experience in the carrier/retail business, electronics/mobile manufacturing, and/or device insurance
• Experience/understanding of mobile care programs and customer service, repair programs, and processes, including device trade-in
• Experience with retail channel and/or carrier operations, including field force management, promotion mechanisms and processes, performance tracking, etc.
• Experience with local insurance companies or third-party administrators (TPA)
• Experience negotiating and managing commercial partner agreements
• Familiarity with mobile OEM devthe ice supply chain process
• Knowledge related to the repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data
• Proficient with MS PowerPoint, Excel, and Word
• Excellent communication & collaboration skills
• Deep knowledge and previous strategic experience in the mobile category desired

Prior experience in strategy consulting or an internal strategy group is desired