Guest Experience & Club Operations Crew

Company: Maverick Grp Pte. Ltd. (Performance Pickleball)

Location: On-Site, Performance Pickleball

Commitment : Full Time, ~ 44 hours/week (May include weekends, PH, evenings, nights)

About the Role

Performance Pickleball isn't just a facility-we're a club where sport, lifestyle, and community come alive. We're Singapore's #1 Pickleball Club, and we're looking for a vibrant, people-loving Guest Experience & Club Operations Crew to be the face and energy of our club.

You'll make our guests feel like they just walked into their second home-whether it's their first time holding a paddle or their tenth time this week. If you're passionate about hospitality, obsessed with good vibes, and can chat up just about anyone, this is your court.

Key Responsibilities

Guest & Member Experience (This Is Your Playground!)

• Greet every guest like a friend-remember names, ask how their game went, make them smile
• Help first-timers feel welcome, confident, and excited to play
• Be a walking encyclopedia of all our offerings-less "sales pitch," more "friendly chat"
• Handle questions, feedback, and even complaints with empathy and ownership

Build genuine relationships with members and guests to create a loyal community vibe

️ Operations & Facility Management

• Oversee cleanliness and make sure the club is always game-ready: clean courts, lights on, stocked up, and inviting
• Open or close the space (when on duty) and follow SOPs with consistency
• Do regular walk-throughs to spot things that need fixing-and get them fixed fast
• Manage and troubleshoot booking systems, POS, and other club tech

️ Pro Shop & Product Curation

• Keep our retail space looking fresh, clean, and irresistible
• Restock paddles, balls, accessories, and apparel in a timely and stylish way
• Offer friendly gear recommendations-"what paddle fits your style?"-and upsell naturally
• Share your knowledge to help guests choose the right products confidently

Sharing Programs & Driving Sales (the Fun Way)

• Passionately share our coaching programs, memberships, clinics, and merch with guests
• Recommend packages based on what the guest is looking for-be consultative, not pushy
• Follow up with leads, inquiries, and visitors to help them take the next step
• Contribute customer feedback to help us fine-tune our offerings and pricing

Events & Community Building

• Assist in planning and running our leagues, workshops, socials, and themed nights
• Handle event setup, registration, logistics, and vendor coordination
• Be hands-on during events-on the ground, capturing moments, chatting with players
• Come up with fun ideas to keep the community engaged and coming back

Marketing & Content Support

• Assist the marketing manager with capturing required footage for production
• Capture behind-the-scenes footage, Stories, and Reels that showcase club life
• Film candid shots or short interviews with members and guests
• Share content ideas that reflect what's happening in the club and community
• Collaborate with our marketing team to keep things fresh and authentic

Admin & Strategic Execution

• Keep daily logs: sales, inventory, attendance, and facilities
• Support founders and department heads with ad-hoc execution tasks
• Provide insights from guest interactions and propose ways to improve service
• Help streamline operations and refine SOPs as the club scales

Who You Are

People Magnet & Vibe Curator

You love making people feel seen, heard, and hyped. You're quick with a joke, warm with a smile, and always tuned in to guests' needs-even before they ask.

Hospitality Pro or Rising Star

You've worked in hospitality, sports clubs, or customer service-or you have the instincts for it. Organized, adaptable, and calm under pressure.

Sales-Confident (But Real About It)

You don't "sell"-you share, recommend, and guide . You help people find the right fit and enjoy doing it.

Content-Friendly

You know how to take a good story-worthy pic or video. You are comfortable in front of a camera. You don't need to be a full-on content creator-just someone who "gets" the moment.

All-In Team Player

You're someone who can lead but isn't above wiping down a bench or fixing a ball cart. You show up, contribute, and lift those around you.

Why Join Us?

Energetic, Purpose-Driven Workplace

You'll be part of the movement growing pickleball in Singapore and beyond.

Real Growth Opportunities

From events to partnerships to leadership-you'll wear many hats and learn fast.

Free Play, Great People

Fun staff socials and perks, and a front-row seat to the best vibes in town.