We are looking for a passionate and driven Café Manager to lead the day-to-day operations of our café, ensuring a consistently high standard of food, service, and guest experience. As the face of the store, you will foster a positive team culture, maintain operational excellence, and drive profitability-all while championing Creamier's philosophy of happiness and quality.

Key Responsibilities

• Lead and manage all aspects of café operations, including front and back of house.
• Achieve sales targets and control costs (labor, food, supplies) to ensure profitability.
• Ensure compliance with food safety, hygiene, NEA regulations, and company standards.
• Recruit, train, motivate, and manage team members to deliver outstanding service.
• Handle guest feedback and resolve issues to turn first-time visitors into loyal customers.
• Maintain store cleanliness, product quality, and merchandising standards.
• Monitor inventory, place orders, and coordinate with vendors and HQ on supply chain needs.
• Ensure accurate and timely completion of administrative duties (scheduling, payroll, reporting).
• Promote a safe and inclusive work environment, actively addressing operational or safety concerns.

Requirements

• At least 3 years of experience managing a café or F&B outlet.
• Strong leadership, communication, and people management skills.
• Food Hygiene Certification is mandatory.
• Proficiency in MS Office (Excel, Word) and POS systems.
• Strong problem-solving ability and a hands-on, can-do attitude.
• Passion for customer service and quality food experiences.