Service Manager

5.5 days work week or alternate Saturday rest day.

8:30am till 5:30pm (norm) / 12:30pm (Sat)

Job Description

➢Overseeing the daily operations of the Service Advisors and Customer Service Assistant to ensure exceptional customer satisfaction, operational efficiency, and profitability.

➢ Lead, mentor and train service advisors and staff to maintain service excellence and meet NPS score.

➢ Monitor and drive financial performance, including service revenue, profitability, and cost efficiency.

➢ Timely end day / month invoicing report to management

➢Work with workshop to deliver efficient and effective aftersales services

➢Able to spot trend of unusual performance of vehicles. Raise technical query to Technical Team when unusual trend on vehicles is spotted

➢Develop and implement strategies to enhance customer retention and satisfaction, ensuring a high level of service quality and loyalty

➢Test drive with customer if necessary

➢Perform other related tasks as assigned by After Sales Manager

➢Report to After Sales Manager - Head Of Technical Department

➢Must have passion to meet people and customer service oriented.

➢Min Diploma or Degree in Engineering or any Technical qualification

➢Valid Class 3 or 3A driving license (preferably Class 3)

➢Able to work with minimum supervision.

➢3-5 yrs automotive experience.

➢Computer Literate

➢Able to converse in at least one other non-English speaking languages.