Call Centre Support Officer x 3

2 year contract, convertible to perm!

Location: Central

Required to work shift hours (7am to 3pm / 3pm-11pm / 11pm-7am), 6 days work week (Mondays to Sundays)

Entitled to Base Salary + Shift Allowance + Fixed Bonus + Performance Bonus

About the Job & Requirements:

• To receive and make inbound & outbound calls from/ to customers & submit request(s) via internal system.
• To assign client jobs out and monitor status.
• Liaise with contractor when there is a need to utilize their services.
• Handle all calls in a professional and courteous manner.
• Attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To undertake adhoc tasks as and when assigned.
• Possess good communication skills, a service oriented team player
• Keen and available to work on rotating shifts, including weekends and public holidays.

EA License No: 96C4864

CEI Reg No: R1104487 (Tan Hui Yung Janet)