Job Summary:

We're seeking an experienced IT Service Manager to lead our IT service desk team and ensure the delivery of high-quality IT services to our organization. The ideal candidate will have strong technical knowledge, excellent communication skills, and a customer-centric approach.

Responsibilities:

1. Manage IT service desk team and ensure timely resolution of IT issues

2. Develop and implement IT service management processes and procedures

3. Coordinate with IT teams to resolve complex technical issues

4. Analyze IT service metrics and implement improvements

5. Ensure compliance with IT policies and regulatory requirements

6. Develop and maintain relationships with stakeholders and vendors

7. Manage IT service desk tools and technologies

Requirements:

1. Proven experience in IT service management (ITIL framework preferred)

2. Strong technical knowledge of IT systems and infrastructure

3. Excellent communication and interpersonal skills

4. Ability to lead and motivate a team

5. Strong problem-solving and analytical skills

6. Experience with IT service management tools

What We Offer:

1. Competitive salary and benefits package

2. Opportunity to work with a dynamic team

3. Professional development and growth opportunities

4. Flexible work arrangements (e.g., remote work options)

How to Apply:

If you're a motivated and experienced IT professional, please submit your resume and cover letter to [insert contact email or online application portal].

Equal Opportunity Employer:

KING ROUET is an equal opportunity employer committed to diversity and inclusion.

Feel free to customize this sample to fit your organization's specific needs!