Front of House Staff - Service

Occupation

RETAIL EXECUTIVE

Job Description & Requirements

We are looking for a friendly and customer-focused Front of House (FOH) Staff member to join our team. The ideal candidate will have excellent customer service and interpersonal skills, ensuring a welcoming and efficient experience for all guests.

Responsibilities:

• Greet and assist customers with a warm and positive attitude.
• Handle cash and electronic transactions accurately while cashiering.
• Take orders efficiently, ensuring customer requests are fulfilled.
• Support the barista with FOH service, including preparing and serving beverages.
• Run food and drinks to tables, ensuring prompt service.
• Address and resolve customer complaints with professionalism and care.
• Maintain cleanliness and organization in the FOH area.
• Work collaboratively with the team to create a smooth, enjoyable environment.

Requirements:

• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and problem-solve effectively.
• Positive attitude and a strong sense of teamwork.
• Ability to work in a fast-paced environment.
• Prior experience in a similar role is a plus but not required.