Job Description for:

• Food & Beverage (F&B) Supervisor

Key Responsibilities:

1. Daily Operations & Store Maintenance

• Support the Store Manager in executing opening and closing procedures.
• Ensure daily tasks are completed efficiently, including cleanliness checks, stock replenishment, and store organization.
• Monitor food safety, hygiene, and sanitation practices on the floor and in food prep areas.
• Assist in managing inventory and report supply needs to management.

2. Customer Service

• Act as a point of contact for customer issues or complaints during shifts.
• Support and train team members in delivering outstanding service.
• Monitor customer satisfaction and escalate concerns to the Store Manager as needed.

3. Team Supervision

• Supervise frontline team members during shifts, ensuring proper task delegation and productivity.
• Assist with onboarding and training of new employees.
• Motivate staff and ensure adherence to company policies and service standards.
• Provide on-the-spot coaching and feedback.

4. Financial & Sales Support

• Assist in achieving daily sales targets and promoting up-selling techniques among staff.
• Monitor transaction processes and support POS troubleshooting.
• Ensure cash handling and register balancing procedures are followed correctly.

5. Quality Assurance

• Conduct regular checks to ensure food and beverage items meet company standards.
• Ensure visual merchandising and display areas are consistently presented according to guidelines.
• Participate in internal audits and report issues to the Store Manager.

Requirements:

• Minimum of 5-6 years in a supervisory or team lead role within the F&B or retail industry.
• Strong leadership and communication skills.
• Customer-focused with excellent interpersonal skills.
• Ability to multitask
• Basic understanding of inventory and cash management.
• Familiarity with food safety and hygiene standards.
• Must be willing to work a flexible schedule including weekends, holidays, and evening shifts.