Responsibilities

• Supports the grant administration team in implementing and reviewing the WSS (Level Up) scheme and supports work skills upgrading of Singaporean lower-wage workers. This includes:

i. Overall programme management, working with various stakeholders to ensure
(i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.

ii. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.

iii. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).

iv. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.

v. Support the projection of budget requirements and reporting of budget utilisation at regular intervals

vi. Support the review of the grant scheme to ensure programme effectiveness and relevance, aligning with WSG's overall objectives.

vii. Manage the WSS outsource service provider to ensure services delivered are up to standard.

• Support in the formulation and implementation of internal policies and procedures on grant administration to ensure efficient operations, including timely and accurate approval, disbursement and management reporting, and compliance with regulatory standards.
• Support in digitalisation projects that leverage data analytics and IT tools to improvbusiness process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirements

Experience:

• Experience in grants administration, data analytics and customer service will be advantageous

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:
• Data analytics
• Business process review
• Quality service management
• Design thinking
• Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.