1. Cashier and Lobby

• Able to handle transactions effectively during rush hours

• Be familiar with POS machine and interface

• Be accurate in all transactions: purchase, return, cancel

• Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

• Perform standard POS opening and closing procedures without supervision

• Prepare and handle cash deposits accurately and according to SOP

• Packing of breads for customer according to SOP

• Dispense products from back kitchen

• Assist customers in product enquiries, product pricings, promotions, etc

• Perform suggestive selling and upsell products to customers

• Achieve 99.5% accuracy in cash transactions

• Must be able to name all products and know what the ingredients in each product are

2. Kitchen

Topping Section

• Process topping for respective bread and danish types according to SOP

• Euro bun toppings (in applicable outlets)

• Prepare ingredients and fillings for all bun type products

• Learn all products and know what are the ingredients in each product

• Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section:

• Be equipped with knowledge on using the right and required ingredients per product

• Ensure right ingredients are used per product, at the correct weight per ingredient

• Perform Sweet bun, Danish, Euro, Toast shaping

• Perform filling for sweet breads according to product

Oven Section:

• Ensure right temperature and time setting per product being baked

• Be equipped with the right and proper knowledge for each product before baking

Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

3. General:

• Ensure clean, tidy and hygienic station and overall kitchen environment

• Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)

• Able to setup and perform various roles without supervision

• Able to perform quality control and reject inferior products

• Able to dispense and display products in an organized manner

• Project friendly and positive image to customers

• Outlet and Display cleanliness

• Tray and tongs cleaning

• Able to handle customer requests and enquiry

• Handle cake bookings and enquiries

• Coordinate cake orders, deliveries and packaging

• Able to handle customer feedback and inquiry and submit report

• Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift

• Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition

• Planning of product schedule to ensure hot bread at all times and no excess products being held or run out

• To schedule the manpower arrangement to achieve operation effectiveness.

• Demonstrates good people handling skills, able to motivate others to achieve shift objective

• Coach and provide feedback to staff on product Quality

• Ensure no run out or excessive stocks

• Order stocks for the outlet

• Handle outlet operation and management - conduct QSC (Quality, Service and Cleanliness) checks

• Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning

• Assist to recruit new staff and handle the interview

• To do month end stock take

• Responsible for outlet's Profit & Loss (P&L)

• Conducting staff performance appraisal

• Liaising with external vendor such as cleaner, pest control etc.

Oversee 1 outlet operations