The Housekeeping Manager holds a critical position responsible for upholding the highest standards of cleanliness, guest service, and team performance across guest rooms and public areas. This role demands exceptional management skills in staff supervision, maintenance of grooming standards, resolution of guest concerns, and interdepartmental collaboration to ensure optimal operational efficiency.

Key Responsibilities:

• Provide authoritative leadership and strategic motivation to the housekeeping team, implementing fair and consistent practices in staff scheduling, attendance management, and disciplinary actions.
• Rigorously monitor and enforce cleanliness standards in all areas, addressing guest feedback with utmost professionalism and urgency.
• Meticulously prepare and submit weekly schedules, comprehensive monthly reports, and precise annual departmental budgets.
• Exercise stringent control over the department's Profit & Loss (P&L), ensuring adherence to budget constraints, while providing accurate three-month projections and full-year forecasts as required.
• Actively participate in crucial interdepartmental meetings, effectively communicating and implementing new policies or procedures.
• Implement and oversee a rigorous system for cost-effective stock and linen management.
• Conduct thorough analyses and provide well-researched recommendations for operational improvements to enhance service quality, increase revenue, and reduce costs.

This role demands exemplary leadership skills, unwavering attention to detail, advanced financial acumen, and an uncompromising commitment to maintaining the hotel's brand standards.

Requirements:

• Minimum 3-5 years of relevant experience in Housekeeping, with at least 3 years in a managerial role
• Bachelor's Degree or Diploma in Hospitality Management or a related field
• Experience working in a multi-cultural environment
• Proven leadership and interpersonal skills with the ability to motivate and manage a team
• Strong organizational abilities and the capability to work independently
• Bilingual preferred (English and Mandarin)