Job Description:

Seeking an experienced IT Infrastructure Operations Manager to oversee the daily management of infrastructure operations, service delivery, and team performance. This role is critical in ensuring the stability, security, and efficiency of the company IT infrastructure while aligning with the company's digital transformation strategy and compliance frameworks.

Infrastructure Operations & Service Management:

• Manage day-to-day incidents and service requests related to IT infrastructure.
• Coordinate and manage the response and delivery of infrastructure operation demands and services.
• Support project testing and operations-related tasks, including cross-team collaboration and resource coordination.

Team Management & Talent Development:

• Monitor, assess, and motivate team members' performance.
• Lead the development of discipline-specific talent and build team succession plans.
• Foster an environment of continuous learning and skill advancement.

Strategic Alignment & Digital Transformation:

• Participate in discussions on digital strategy and follow through on strategic digital initiatives.
• Align infrastructure operations with business and digital transformation goals.

Compliance, Safety, and Information Security:

• Promote resource conservation and ensure the health and safety of personnel under your supervision.
• Enforce safety regulations, compliance procedures, and correct usage of personal protective equipment.
• Strictly adhere to confidentiality agreements and company-wide information security policies to safeguard corporate information assets.

Process Development & Operational Excellence:

• Design, implement, and optimize workflows and operational standards.
• Formulate, promote, monitor, and improve IT operations management processes.
• Provide guidance in problem analysis and resolution, supporting staff with issue troubleshooting.

Communication & Relationship Management:

• Manage internal and external communication channels, ensuring responsive service delivery.
• Handle employee relations, conflict resolution, and negotiations effectively.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in team management.
• Proficient in core business processes of IT projects and operations, including budgeting and vendor management.
• Familiar with IT management frameworks such as ITIL, ISO20000, and ISO27000.
• Solid understanding of infrastructure operations and demand analysis.
• Experience in workflow and process optimization related to IT operations.
• Strong interpersonal skills in communication, negotiation, and conflict resolution.
• Knowledge of infrastructure project implementation and management.
• Experience in multinational companies.

The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

Interested candidates may also apply or write in to CS Chua, EA 12C6130/ R1548619 cschua@hpspartners.com.sg. Shortlisted candidates will be contacted for a discussion.