Stay & Play Coming Your Way!

Join our Vibrant Team at Aloft Singapore Novena by Marriott International!

At Aloft Singapore Novena, we don't just offer jobs - we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17thSingapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!

Job Summary:

Provide administrative and customer support to Sales Department, by coordinating sales-related activities, maintaining client relationships, and helping organize events and group bookings. They serve as a liaison between the sales team, clients, and other hotel departments to ensure smooth communication and efficient operations.

Job Responsibilities:

1. Assist salespersons with preparing contracts and Group Event documentation.
2. Responsible in monitoring and updating the various systems related to the Room Sales Department including SFA Web and Opera Sales & Catering. To ensure accurate updates including actualization.
3. Serve as the main point of contact for clients throughout the event planning process.
4. Coordinate with hotel departments (e.g., front desk, housekeeping, catering, F&B) to ensure seamless event or group execution.
5. Ensures that the filing and archival of contracts, processing of reservations and new business opportunities are accurate and efficient.
6. Handle last-minute changes and troubleshoot any issues during Group Events.
7. Maintain client databases, generate sales reports, and any other ad-hoc reports as required.
8. Attend site inspection and entertainment when required.
9. Attend pre-conference meetings and oversee Group Event execution.
10. Be responsive to customer enquiries via email, calls, and on issued company mobile phone.
11. Perform other functions that may be required from time to time as required by the Management.