About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, the Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and eCommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9002 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com

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We are looking for an organized and customer-focused Admin Assistant to take on a dual role of managing accounts and providing exceptional customer service. This position requires a combination of administrative, financial, and interpersonal skills to ensure efficient account handling and positive customer experiences.

Job Scope:

Account Administration:

• Ensure that day-to-day transnational accounting is performed accurately and on a timely basis.
• Monthly reconciliation of current account balances and bank reconciliations.
• Maintain monthly closing of the account.
• Investigate and resolve AP, AR, GL issues (dispute resolution) with internal and external customers.
• Coordinate with the auditor and answer queries, schedule audit work.
• Perform accounts receivable or payable functions for local and overseas entities.
• Manage cash flow and collection.
• Undertake any additional ad-hoc tasks as assigned by management.

Customer Service:

• Manage customer emails and/or calls to arrange delivery orders.
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate and coordinate with internal departments.

Job Requirement:

• Fresh graduates from Polytechnic are encouraged to apply.
• LCCI or degree required in Accounting, Finance, or other related fields
• Min 1 year work experience as Accounting Assistant and Customer service experience.
• Proficient in using Microsoft Office (Excel, Words) and MYOB software, or ERP system is an advantage.
• Good oral and written communication skills in order to liaise with external and internal clients.
• Ability and willingness to work under pressure and with several cases concurrently.