Working Hours

Breakfast Shift

Mondays - Fridays

Off on weekends and public holidays, unless otherwise specified

Duties & Responsibilities

• Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist, and thank others with genuine appreciation.

• Monitor for seating availability, service, safety, and wellbeing of Residence owners and their guests.

• Complete Food & Beverage opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment,

restocking items, and completing daily cleaning checklist.

• Complete inventories (e.g. opening/ordering/tracking inventory) of food and beverage supplies

• Wash all coffee and beverage dishes and serving utensils as needed.

• Prepare and serve hot beverages (e.g., tea, cappuccino, espresso, latte, etc.).

• Prepare and display pastries for daily food & beverage operations

• Prepare food items for special breakfast events

• Managing Food & Beverage Costing

• Prepare daily cover report

• Recording of equipment temperatures

• Forecast, Plan, and Execue Residence owners' events and communicate special requests to the Management Office.

• Maintain cleaning schedule for Food & Beverage Department

• Report work related accidents, or other injuries immediately upon occurrence to the Management office.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies,

natural disasters).

• Protect the privacy and security of Residence owners and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.

• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

• Comply with quality assurance expectations and standards.

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Perform other reasonable job duties as requested.

• Adhere to the highest standards of The Ritz-Carlton service excellence.