Job Title: Store Manager
Location: Jalan Papan
Job Type: Full-Time
Experience Required: Minimum 4 Years in Retail Management

Job Summary:

We are seeking an experienced and motivated Store Manager to oversee the daily operations of our retail store. The ideal candidate will have at least 4 years of experience in a similar role, strong leadership skills, and a passion for delivering excellent customer service. This role is responsible for driving sales, managing staff, ensuring stock availability, and maintaining store standards.

Key Responsibilities:

• Supervise and lead a team of sales associates and support staff
• Ensure high levels of customer satisfaction through excellent service
• Monitor and manage store inventory, merchandising, and cleanliness
• Analyze sales reports and take action to improve store performance
• Recruit, train, and evaluate store employees
• Handle customer inquiries, complaints, and escalations professionally
• Ensure compliance with company policies and health & safety regulations
• Create and manage staff schedules
• Oversee cash handling, POS systems, and daily banking procedures
• Report directly to director with regular updates

Requirements:

• Minimum 4 years of experience as a Store Manager or in a similar retail supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven track record in achieving sales targets and managing store operations
• Ability to work under pressure and multitask
• High school diploma required; Bachelor's degree in Business or Retail Management is a plus
• Proficient in MS Office and retail software (POS systems, inventory management)