Job Summary

Responsible for ensuring operational efficiency and service delivery of the hotel, the Hotel Executive will meet and exceed guest expectations by providing efficient and optimal service experience in accordance with the company's service standards. This position requires you to work on permanent night shifts, weekends, and public holiday.

Job Duties/Responsibilities

Ensure check-in and out procedure is carried out promptly and efficiently in accordance to the procedure of the Hotel

• Provide quality service to guests request/feedback, carry out service recovery measures and and following up with traces.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Provide accurate and updated information, places of interests and important tourist information upon guest request; have good knowledge of products, services, pricing, special promotional offers etc.
• Perform administrative duties including reports compilation and generation and updating of the system
• Ensure the safety, security and loss control policies and procedures are complied with at for Front Office, Housekeeping and Maintenance.
• Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Duty Manager.
• To assist and perform when required, housekeeping tasks (such as bed cleaning and making, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenish of supplies, clearing of rubbish, etc).
• Perform bucket check to ensure room rates are run correctly
• Run night audit and prepare reports to be sent to the management.
• Prepare necessary documents for the following day operation.
• Perform any other duties and responsibilities as and when assigned by Management.

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Requirements

• People orientated with excellent organisational, interpersonal and administrative skills
• Service-oriented and passionate to work in the hospitality industry
• PC literacy and ideally should be proficient in Microsoft Word and Excel
• Good team player, ability to work with minimal supervision and meticulous
• Good command in spoken and written English is essential and any additional languages is an added advantage
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Well-groomed and professional disposition
• Able to work permanent night shifts, weekends and public holiday