JOB SUMMARY

Reporting to the F&B Manager / Restaurant Manager, the Assistant Restaurant Manager will be responsible for managing and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she will assist the Restaurant Manager in ensuring overall smooth operation, and achieving financial and people performance goals of the restaurant.

What you will be DOING:

Floor Service

• Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.

• Greet and seat guests proactively.

• Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.

• Provide suggestions and/or promote signature items and/or on-going promotions.

• Take orders from the guests and to take note of any special requirements.

• Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.

• Coordinate with the kitchen team to ensure prompt and smooth items delivery.

• Serve the items as per the course of order.

• Be attentive and alert to guests needs to ensure proactive service delivery at all times.

• Close the bills accurately and promptly.

Guest Relations

• Attend to guests' queries, needs and other special requests professionally and promptly.

• Check on guests' dining experience discreetly and when appropriate.

• Encourage guests to share dining experience feedback in all feedback channels.

• Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

• Thank and bide fond farewell to guests.

General

• Manage, supervise and coach the restaurant team.

• Conduct on-the-job training for the restaurant team.

• Conduct daily shift briefing.

• Conduct regular inspections and ensure that the service floor is clean, tidy and of high hygiene standards at all times.

• Create a comfortable and conducive working environment for the restaurant team

• Undertake ad-hoc operations tasks/projects as assigned.

• Observe all brand/operating standards and/or LQA.

• Practise food safety and hygiene in accordance to required standards.

• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel

• Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

• Diploma/GCE 'O' level /Certificate in Hospitality or equivalent

• Minimum 4 years of hospitality experience.

• Possess positive service mindset and attitude

• Good human relations and influencing skills

• Good communications (verbal and written), planning and coordination skills

• Ability to work independently and take initiative

• Good time management skills

Flexible with working days and hours including weekends and public holidays