Responsibilities:

• Handle customer inquiries through various channels (email, phone, fax, letter, etc.)
• Provide updates on product availability, delivery schedules, and locations
• Process customer orders accurately and on time
• Prepare and maintain order documents, enter data into the system, and monitor progress
• Manage special orders for unavailable items; coordinate with supply chain and warehouse to update customers
• Organize correspondence, manage shipping/delivery paperwork, and handle Letters of Credit with banks
• Assist with sales meetings by preparing documents, tracking records, and attending sessions
• Collaborate with other departments:
  Technical team for product or technical concerns
  Accounting for payment, refund, and return issues
  Supply chain/logistics for order processing and delivery coordination
• Independently manage shipping/customs invoices and liaise with forwarders and agents
• Prioritize tasks effectively to meet deadlines and adjust when necessary
• Maintain and update purchase orders and records in the system
• Verify order and invoice details against system records; flag any discrepancies
• Negotiate competitive shipping rates with approved forwarders in line with company policy
• Oversee inbound shipments, track consignments, and optimize shipping costs.

Requirements:

• Minimum education: Professional Certificate, GCE 'O' Level, NITEC, Diploma, or equivalent
• 2-3 years of relevant experience required
• Comfortable working under pressure in a dynamic environment
• Proactive, self-driven, and flexible to changes
• Skilled in using Microsoft Office applications

Wecruit Pte Ltd | 20C0270

TEW JIE WEI | R22106822