Job Description

• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
• Conduct regular Audits for all processes & implement all new process rollouts or changes. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Maintain adherence to the Service Level Agreements 's for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
• Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role. Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure no penalties are incurred and monitor , track and maintain internal errors. Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
• Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff.
• Provide assistance to staff when needed and handle applicant/customer escalations.
• Liaise with various support functions to handle team related queries.
• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
• Manage VAC productivity and VAC security (Physical & data).
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Competencies

BC-Communication

BC-Delivering Results

BC -Diversity, Equity and Inclusion Orientation

BC-Entrepreneurship

BC-Leadership BC-Personal & Prof Dev.

BC-Quality & Service Orientation

BC-Teamwork and Collaboration

FC-Internal Audit FC-Project Management

FC-Selling & Business Development

FC-VAC Operation Management

BC - Digital Fluency