Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary-from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Roles & Responsibilities

Daily Tasks

- Respond to new and existing families via WhatsApp Business

- Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits

- Maintain accurate daily attendance and activity records (Excel)

- Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

- Teach and manage weekend enrichment classes for children

- Conduct volunteer briefings and assign session roles

- Oversee student attendance and collect feedback from families and volunteers

- Manage centre operations: open, clean, and close the centre smoothly

- Update weekly lesson slides (PowerPoint)

- Track volunteer registration and attendance (Giving.sg, Excel)

- Coordinate with social workers, government agencies, schools, and non-profits for beneficiary referrals and outreach partnerships

Monthly Tasks

- Review and update curriculum slides for relevance and clarity

- Design and send out the monthly family schedule and centre announcements (Canva, WhatsApp)

- Ensure all administrative records-attendance, feedback, engagement-are up to date and organised

- Track beneficiary engagement and handle semester renewals to maintain or grow enrolment

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all: more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Schedule

Wednesday - Sunday

Weekday: Work-from-home

Weekend: Teaching at centres (Boon Lay / Marsiling)