Job Description:

• • Process customers' requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

• • Complete all requests with accuracy and within the agreed Service Level Agreement

• • Manage and resolve customers' and business units' feedback/complaints and queries promptly

• • Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team

• • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:

• • Diploma/Degree Holder

• • New Graduates or 1 years of relevant banking experience/internships

• • Able to multi-task and cope with change and diversity in a fast-paced environment

• • Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues

• • Meticulous with an eye for details and quality mindset

• • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

• • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

• • Team player, self-motivated and resourceful