Are you looking to join a globally reowned company that drives innovation and excellence in Engineering? Join our client as a Service Operations Lead where you will shape strategies, optimize performance and lead a high performing team to deliver outstanding customer experiences!

Summary of the role

The Service Operations Lead will drive operational excellence by overseeing and optimizing the service functions. In this role, you will lead a team of skilled service professionals, manage maintenance and repair operations to ensure service delivery consistently exceeds customer expectations.

Benefits:

• Salary: $6000 - $8000 (basic), allowance, AWS, performance bonus
• Overtime claim
• Transport provided to & fro

Responsibilities:

• Oversee end-to-end maintenance, repair and technical support services.
• Mentor and develop a team of service engineers and technicians to achieve high performance.
• Develop and implement strategies to increase efficiency , reduce downtime, and enhance the overall customer experience.
• Work closely with clients, suppliers, and internal teams to ensure seamless service delivery.
• Track key performance indicators and lead continuous improvement inititatives.
• Ensure adherence to industry standards, safety regulations, and company policies.

Requirements:

• Minimum a Degree in Engineering preferably in Mechanical, Electrical or equivalent.
• Minimum 5 years of experience in service operations, preferably within the heavy machinery, offshore or marine industries.
• Proven ability to manage and develop teams in a dynamic environment.
• Strong background in technical troubleshooting and a solid understanding of mechanical and electrical systems.
• Excellent communication and interpersonal skills with a strong customer-focused approach.
• Familiar with industry safety and compliance standards is an advantage.

Interested applicants, please send your resume to samantha.tay@cvistahr.com

MOM License 16C7883 | Reg No. R1109186