• Reputable organisation
• Opportunities for professional development
• Good overall company benefits

As an Assistant Coordinator (Call Centre), you will be responsible for the following duties:

• Respond to medical inquiries received through a 24/7 integrated phone line, serving as part of a patient triage network and providing support to caregivers and community partners seeking health-related information.
• Assess and prioritize incoming calls, gathering necessary medical details for escalation to clinical staff (nurses or physicians).
• Accurately document all call interactions in the designated call management system and electronic medical records (EMR) platform.
• Conduct follow-ups on clinical cases after a specified period to review patient status and outcomes.
• Engage in initiatives aimed at enhancing patient care, including training and development programs to improve knowledge and skills.
• Support organizational projects and community engagement events in collaboration with internal teams and external partners.
• Perform additional duties as assigned by the supervisor.

Requirements

• Possess a Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health
• 3 to 5 years of working experience in healthcare industry, contact centre environment and/or service related industry
• Able to commit to shift work for hotline coverage (including weekends and public holidays)

To apply, simply click on the ''apply'' button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform you that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE: 19C9777