Company Overview

Join our award-winning robotics company and be a part of the team that is revolutionizing the commercial cleaning industry! We are seeking a talented Technical Documentation Writer to join our passionate team and help us create documentation that showcases the amazing work we do. As a member of our team, you will work with engineers, product managers, and other technical writers to create clear, concise, and engaging documentation for our commercial cleaning robots. You will play a critical role in ensuring our customers have the information they need to make the most of our products. With a commitment to excellence and a culture that celebrates innovation, creativity, and teamwork, we are a company that truly values our employees. If you are a driven and enthusiastic Technical Documentation Writer who is passionate about making a difference, then we want you to join us! Don't miss this opportunity to be a part of something truly groundbreaking in the robotics industry.

Key Responsibilities

1. Establish and enforce documentation standards, style guides, and best practices to ensure consistency and clarity.

Service Manuals:

• Develop and maintain detailed service manuals for new and existing cleaning robot products.
• Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.
• Collaborate with engineering and product teams to gather technical details and validate accuracy.

Troubleshooting Documents:

• Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
• Organize and present troubleshooting steps in a logical and user-friendly manner.
• Continuously update documents based on feedback and product updates.

Software Release Notes:

• Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.
• Ensure release notes are clear, concise, and aligned with the software development team's updates.
• Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.

Product Upgrade Documentation:

• Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers.
• Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
• Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.

Collaboration and Continuous Improvement:

• Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.
• Review and update existing documentation to reflect product changes, improvements, and customer feedback.
• Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.

Training Development & Delivery:

• Design and deliver comprehensive training programs for service teams, ensuring they are equipped with the latest knowledge on hardware, software updates, and troubleshooting procedures.
• Create engaging training materials, including manuals, e-learning modules, and hands-on exercises to enhance knowledge transfer.
• Regularly assess the effectiveness of training programs through feedback, tests, and performance metrics, refining content as needed

Qualifications & Experience

Education:

• Bachelor's degree in Technical Writing, Communications, Engineering, or a related field.

Experience:

• 5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.
• Proven experience writing service manuals, troubleshooting guides, and software documentation.
• Familiarity with robots or commercial cleaning products is a plus.

Skills:

• Strong presentation and communication skills for delivering training to technical teams
• Professional writing, editing, and proofreading skills with a keen eye for detail.
• Strong technical aptitude and ability to understand complex product functionalities.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

If you have a passion for driving meaningful operational improvements, excel at analytical problem-solving, and thrive in a dynamic scaleup atmosphere, we invite you to join LionsBot and help shape the future of robotics innovation.