• Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc.

• Build and strengthen relationships with existing and new customers to enable future bookings

• Maximise all guestroom and food & beverage revenue opportunities

• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy

• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

• Organize hotel promotional activities

• Liaise with guests to determine objectives and requirements for the events

• Execute site inspections and monitor event activities to meet requirements of both guests and attendees

• Maintain records of event activities including financial transactions

• Manage and develop relationships with key internal and external stakeholders

• Assist the Business Development Manager in ensuring that targets and standards are met in the team

• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc.

• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

• Conduct "Bring Back Old Business" and repeat calls to increase demand and overall revenue

• Cross sell other properties within Hilton Enterprise wherever possible

• Update and maintain accurate account profiles in the database systems

• All duties and processes to be carried out in line with Hilton brand standards/ guidelines

• Develop and maintain a broad range of product knowledge about the Hotel

• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them

• Communicate trends, opportunities and market changes to DOS and appropriate parties, as needed

• Identify new business to achieve individual and team revenue goals and targets

• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

• Service our customers in order to grow share of the account

• Execute and supports the company's customer service standards

• Provide excellent customer service consistent with the daily service basics of the company

• Set a positive example for guest relations

• Interact with guests to obtain feedback on product quality and service levels

• Handle business enquiry and daily correspondence in a timely and professional manner

• Utilize intranet for resources and information

• Utilize Excel spreadsheet and relevant systems to manage, document and track all managed account activities

• Submit daily/ weekly/ monthly reports to Business Development Manager

• Proficient in using hotel's front office system management tool to manage and track business

• Proficient in using hotel's Account Management Tool (OnQ, Ideas & etc.) to manage and track accounts

• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required

• Attend designated training programs

• Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal

• Assist in hotel operations when required

• Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events

• Work with local third party partners, including local media, and maintain professional working relationships with local official bodies

• Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel

• Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required

• Support the development of promotional activities, marketing channels and the production of marketing materials for specific events

• Manage and promote the hotel on Hilton branded websites

• Work within marketing budgets by using resources effectively

Maintain a comprehensive media and marketing contact management system relevant to the target audiences of the Hotel