Role description:

Responsible for leading Hub APAC in commercial aftersales to provide support to various regions on parts sales, pricing, availability and logistical coordination.

Responsibilities:

Drive and develop parts business through the regions:

• Developing hub parts business to ensure year on year growth for UD Trucks importer network
• Setting annual parts sales targets for markets and follow-up
• Performing sales analysis to understand sales pattern and challenge markets on growth
• Conduct bi-weekly and monthly meetings with markets to understand challenges and support required
• Focus on top customer penetration and activities to improve parts sales
• Studying special price support request and provide support as per governance

Pricing and Campaigns:

• Deliver month on month GP as per target per region
• Monthly GP analysis and work on improvement
• Develop parts pricing strategy after receiving cost information from UD Headquarters and set suggested retail price to achieve GP target, considering parts cost change
• Work with markets to create and implement service and parts campaigns, follow-up and report on campaign performance.

Parts Availability:

• Ensure parts availability across markets to support end customer to achieve uptime
• Oversee the coordination efforts across all regions on parts logistical matters and communicate such requirements with Service Parts Operations & Logistics (SPOL)
• Work with dealer inventory manager (DIM) on LPA expansion and support, setting LPA targets for the regions and supporting regions to achieve those LPA linked targets
• Follow-up on large orders, back orders, parts overdue and payments
• Assist on tender and contract reviews across Hub APAC on parts pricing and logistical matters
• For new product launches or new importer set up, ensure initial parts stocking, parts pricing set-up in system, and system training are conducted

Retail Support:

• Develop retail KPIs and workflow process with each region for key importers to support growth in performance of dealerships and branches
• Create a platform for best practice exchange within Hub APAC to develop "cross regional" strategies to provide better support of aftersales resources, programs and initiatives.
• Develop service agreements suitable for each region or market by advising on parts pricing and competitor analysis
• Develop aftersales competencies of importers in the markets with a robust organisational structure and workflow
• Consolidate reporting (forecasts and business reports) within Hub APAC for commercial aftersales areas

Requirements:

• Minimum of 7-10 years' experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia
• Solid understanding of Commercial Aftersales and importer handling
• Knowledge on parts pricing and parts logistics
• Customer orientated mindset and Partnership mindset with importers
• Existing experience and business acumen of the Japanese truck brand is a major plus
• Good understanding of the truck business and good understanding of importer/dealer business
• Proficient in MS Office applications
• Entrepreneurial mindset (lean, cost and time efficient, focused, creative, accountable)
• Ability to manage and drive a wide range of diverse issues
• International experience and multicultural competence
• Fluent in English, both written and spoken. Additional any other South East Asian language will be a plus.