Job Summary

The Head of Sales Operations Manager is responsible for leading and optimizing all aspects of the sales operations function. This includes strategy execution, performance management, sales process enhancement, CRM and sales technology management, reporting and analytics, cross-functional alignment, and enabling the sales team to achieve their targets efficiently and effectively.

Key Responsibilities

• Sales Strategy & Execution
  • Collaborate with leadership to develop and execute sales strategies aligned with business goals
  • Translate strategic objectives into actionable sales operations plans
• Sales Process Optimization
  • Define, implement, and continuously improve scalable sales processes and workflows
  • Ensure compliance and consistency in sales methodologies across regions and teams
• Sales Forecasting & Analytics
  • Oversee accurate forecasting, pipeline management, and sales performance reporting
  • Analyze sales metrics to identify growth opportunities and process bottlenecks
• Technology & Tools Management
  • Manage CRM systems (Salesforce) and other sales technologies
  • Drive automation and digital tools adoption to improve productivity
• Performance & Incentive Management
  • Design and manage sales compensation plans and incentive structures
  • Monitor quota attainment, KPIs, and performance trends
• Cross-functional Collaboration
  • Liaise with marketing, finance, product, and operations to ensure sales alignment
  • Support new product launches and go-to-market initiatives
• Team Leadership
  • Lead, mentor, and grow the sales operations team
  • Establish a high-performance culture with clear accountability and development paths

Qualifications

• Bachelor's degree in Business, Marketing, or related field (Master's degree is a plus)
• 8-12 years of experience in sales operations, sales enablement, or strategy, preferably in a B2B environment
• Proven experience in leading sales operations teams and driving cross-functional initiatives
• Strong analytical and strategic thinking skills
• Expertise in CRM systems and sales analytics tools
• Excellent communication, leadership, and stakeholder management abilities

Key Competencies

• Strategic and executional mindset
• Data-driven decision making
• Change management and process improvement
• Stakeholder influence and business partnering
• Team leadership and talent development

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